Live Help Online When You Need It (Qunu)

Qunu is an answer service unlike any that I have seen before. It taps into what it claims is a fairly large number of volunteers to provide instant answers over Instant Messenger for a wide variety of computer and other technical issues. The most popular tags seem to be open source initiatives such as Ubuntu and Thunderbird but there seem to be some proprietary pieces of software in there as well (like Photoshop).

What really caught my eye, though, was Firefox. We use Firefox an awful lot in our intel studies program here at Mercyhurst. We recommend it to our students because it can easily be configured to work the way the individual analyst works. Any service which could answer questions about Firefox would be enormously useful to our students.

So...try it out and leave a comment for others!